Privacy Policy

Last updated: 16 September 2026

Saltire Solar respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit saltiresolar.co.uk, contact us, request a quotation or use our solar PV, battery storage or EV charging services.

For the purposes of UK data protection law, Saltire Solar is the data controller responsible for the personal information described in this policy.

1. Who We Are

Saltire Solar
19 The Orchard
Lauder
Scottish Borders
TD2 6QE
United Kingdom

Email: paul@saltiresolar.co.uk
Telephone: +44 7706 512735
Website: https://saltiresolar.co.uk

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. Information We Collect

The information we collect depends on how you interact with us.

Information you provide to us

When you request a quotation, contact us or enquire about our services, we may collect:

Your full name
Email address
Telephone number
Address or postcode
Property type
Details about your property
Whether you currently have solar panels
Your approximate electricity usage or monthly electricity costs
The services you are interested in
Information about your solar, battery storage or EV charging requirements
Details you include in emails, telephone calls, WhatsApp messages or enquiry forms
Information necessary to prepare quotations, surveys or installations

If you become a customer, we may also collect information required to manage your project, installation, payments, warranties, certification and ongoing support.

Information collected automatically

When you use our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Referring website
Website usage and interaction data

This information may be collected through cookies, server logs and similar technologies.

3. How We Use Your Information

We may use your personal information to:

Respond to enquiries
Provide free estimates and quotations
Assess whether your property may be suitable for solar PV, battery storage or EV charging
Recommend suitable renewable-energy solutions
Arrange property surveys
Design solar, battery or EV charging systems
Provide installation and commissioning services
Manage customer projects
Process payments and maintain financial records
Provide warranties, aftercare and technical support
Communicate with you regarding your enquiry or installation
Improve our website and services
Protect our website against fraud, abuse and security threats
Comply with legal, regulatory and professional obligations
Establish, exercise or defend legal claims

We will not use your personal information for purposes that are incompatible with those described above unless permitted or required by law.

4. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract

We may process your information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you.

For example, this includes preparing a quotation, arranging a survey and carrying out an installation.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

This may include:

Responding to enquiries
Managing customer relationships
Improving our services
Maintaining website security
Preventing fraud
Handling business administration
Defending legal claims

Legal Obligation

We may process information where we need to comply with a legal or regulatory requirement, including tax, accounting, electrical installation, certification and consumer-protection obligations.

Consent

Where required, we rely on your consent for activities such as non-essential website cookies or certain electronic marketing communications.

Where processing is based on consent, you may withdraw your consent at any time.

5. Quotations and Property Assessments

When you request an estimate or quotation, we may use the information you provide to assess your requirements and determine which solar PV, battery storage or EV charging solution may be appropriate.

This may include information about:

Your postcode or property location
Property type
Electricity usage
Existing solar equipment
Roof or installation requirements
Current and future energy requirements

We use this information to prepare recommendations, quotations and proposed system designs.

Submitting an enquiry does not create any obligation to purchase our services.

6. Sharing Your Personal Information

We do not sell your personal information.

We may share information with trusted organisations where necessary to operate our business or provide our services.

These may include:

Website and hosting providers
IT and email service providers
Customer-management or quotation systems
Payment providers
Accountants and professional advisers
Solar, battery and EV charging equipment manufacturers
Installation partners or subcontractors
Certification and accreditation organisations
Distribution network operators where required
Warranty or insurance providers
Government, regulatory or law-enforcement authorities where legally required

These organisations are only given information necessary for the relevant purpose and are expected to protect your personal information appropriately.

7. Third-Party Services and Embedded Content

Our website may use third-party services or display content supplied by other organisations.

For example, the website may display customer reviews originating from services such as Google through third-party review platforms including Trustindex.

Third-party services may receive technical information such as your IP address and browser information when their content is loaded.

These third parties have their own privacy policies and may act as independent data controllers for information they collect.

We recommend reviewing the privacy policies of any third-party services you use.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites function correctly and may provide information about how visitors use a website.

We may use:

Strictly necessary cookies
These are required for the website to operate correctly and generally do not require consent.

Functional cookies
These support additional website functionality and preferences.

Analytics cookies
These may help us understand how visitors use our website so that we can improve its performance.

Third-party cookies
Embedded content or external services may place their own cookies.

Where required by law, non-essential cookies will only be used after you have provided consent.

You can also control or delete cookies through your browser settings.

9. Marketing Communications

We may occasionally contact customers or people who have expressed an interest in our services with relevant information about Saltire Solar.

Where consent is legally required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing messages at any time by contacting us or using the unsubscribe option provided in the communication.

Opting out of marketing will not prevent us from sending service-related communications about an existing quotation, project, installation, warranty or customer relationship.

10. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

The period may depend on:

The nature of your enquiry
Whether you become a customer
Contractual requirements
Warranty and installation obligations
Accounting and tax requirements
Regulatory requirements
The possibility of legal claims

General enquiries that do not result in a customer relationship will normally be retained only for as long as reasonably necessary to manage and follow up the enquiry.

Customer, contractual and financial records may be retained for up to six years or longer where required by law, warranty arrangements, regulatory requirements or an ongoing legal matter.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. International Transfers

Some of our technology or service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate level of protection is provided in accordance with UK data protection law.

This may include relying on:

UK adequacy regulations;
approved contractual safeguards; or
other legally permitted transfer mechanisms.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Restrict processing of your information
Object to certain types of processing
Request data portability in certain circumstances
Withdraw consent where processing is based on consent
Object to direct marketing at any time

Some of these rights are subject to legal exceptions.

To exercise your rights, contact:

paul@saltiresolar.co.uk

We may need to verify your identity before completing your request.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate the issue.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk

The ICO provides further information about your data protection rights and how to make a complaint.

15. Children’s Privacy

Our website and services are not specifically directed towards children, and we do not knowingly collect personal information from children unless it is necessary and appropriate in connection with a customer or property.

16. Links to Other Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of external websites. When you leave our website, we recommend reviewing the privacy policy of the website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

Any updated version will be published on this page and the “Last updated” date will be changed accordingly.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your information is handled, please contact: